We are managed by the head of the Federal Department of Finance on the basis of a performance mandate covering four years. The performance mandate contains our strategy as well as the output and outcome objectives for all product groups or products. It is based on the so-called working models. In this connection, it is shown what impact the FCA wants to achieve and what services are required to this end.
Every year, service level agreements are drawn up on the basis of the performance mandate.
The services rendered and the degree of objective achievement are checked annually by means of reporting, and we implement corresponding measures where necessary. The achievement of the outcome objectives is checked using surveys amongst the groups concerned.
You will find the current performance mandate in the performance mandate document (available in German, French and Italian). If taking a look at the past interests you, you will find everything in the archives.
All details relating to the surveys can be found at the following link: Impact assessment.