Information on how to get there, refreshment facilities and nearby walks.
Location and how to get there
The museum is located on the south bank of Lake Lugano in Cantine di Gandria, right on the green border with Italy. The best way to get there is by ferry.
The trip across the lake from Lugano (Giardino, Centrale or Paradiso stops) takes approx. 25 minutes. The ferries dock directly at the museum (Museo doganale stop) or at Cantine de Gandria, from where it is a short walk along a footpath to reach the museum. Current timetables can be obtained from the ferry company.
Open daily from 5 April to 18 October 2020, from 1.30 to 5.30 pm (the opening hours depend on the timetable of the ferry company).
CHF 5.00/2.50 (from 6 to 16 years), free admission for children up to 6 years old.
Every tenth person is allowed free admission. We offer guided tours if booked in advance.
Bookings and more information:
+41 79 512 99 07
From 7 July until 18 August 2019: free guided tours every Sunday at 12.15 pm. On request visits are also possible outside of opening hours.
We also offer guided tours especially for school classes. More information can be found under information for schools.
There are several picnic spots in the museum's garden, right next to the lake. There are also two restaurants (reservation recommended) approximately 200 metres from the museum:
Grotto Teresa: + 41 94 923 58 95
Grotto Descanso: +41 (0)91 922 80 71
Ristorante Roccabella (in Gandria, opposite the Customs Museum): +41 (0)91 971 27 22