Warning: Fraudsters are impersonating customs officers
Numerous private individuals have recently been contacted on behalf of the "Federal Customs Administration" or "Swiss Border Control" and requested by telephone, text message or email to carry out a financial transaction. The Federal Customs Administration would like to warn you about such contacts and advises not to respond to them.
Recently, there have been growing numbers of reports that private individuals are allegedly being requested by the "Federal Customs Administration" or "Swiss Border Control" to carry out financial transactions by telephone. The scammers are brazen in their approach: the persons contacted are effectively shown a Federal Customs Administration number on their display. Caller ID spoofing fakes the phone number for those contacted.
The Federal Customs Administration distances itself from payment requests by telephone, text message or email and recommends terminating the telephone call or contact immediately. Do not carry out financial transactions under any circumstances.
Correct procedure for payment requests with direct contact:
- Do not let yourself be pushed or intimidated. Threats are always suspicious!
- DO NOT PAY. Do not provide any personal information or bank or account details.
- In the case of a phone call: If you suspect fraud, hang up immediately and call back if necessary. If you are unsure, the Customs Information Office can help you: Tel. 058 467 15 15 (Mon – Fri)
If the lines are extremely busy, you can also contact us in writing:
- In the case of emails/text messages: Do NOT open any attachments or click on any further links. This could download a Trojan (virus) to your device.
- Report the incident to the Confederation's Reporting and Analysis Centre for Information Assurance MELANI. Information about the latest phishing emails and other online risks is continuously provided here.
- In the case of repeated contact or damage suffered: Immediately report the matter to the police.