Customer services

Questions about obligatory quarantine for travelers from specific areas entering Switzerland

Quarantine is compulsory for people entering Switzerland after staying in a country or area with an increased risk of infection. In case of questions, please contact the Federal Office of Public Health (FOPH).

FOPH: Information on compulsory quarantine

FOPH infoline for people entering Switzerland: [phone] (daily from 6 a.m. to 11 p.m.).

Questions about visits to Switzerland or about entry requirements in Switzerland in general

Questions about visits or entry requirements to Switzerland in general can be addressed to the State Secretariat for Migration (SEM).

SEM: Questions and answers on entry and stay in Switzerland

Questions about Swiss customs

Attention: We can only answer enquiries concerning Swiss customs.

Customs Information Office 

Questions about foreign customs and immigration authorities

The Federal Customs Administration cannot provide information on entry requirements for other countries. Below, you find the most important contact points of other countries.

Germany:

Questions about travel regulations: Check with the public order or health authorities of the federal states you are going to visit.

Entry from a risk area: Bundesministerium für Gesundheit (Federal Ministry of Health)

Questions on German customs:

• Private indivuduals: [phone]
• Companies: [phone]

Austria:

Information on coronavirus and travel regulations:

• Federal Ministry of Social Affairs, Health, Care and Consumer Protection
• Phone: [phone] – 0
• e-Mail: [e-mail]
• Information on the travel regulations

Information on general customs regulations, specific tariff questions (e.g. travel, duty-free allowances and limits, etc.):

• Customs 
• Phone: [phone] (Monday-Friday, 6 a.m.-10 p.m.)
• e-Mail: [e-mail]

Italy:

Information on coronavirus and travel regulations:

• Coronavirus: Questions and answers
• Entry regulations according to countries of origin
• Covid-19: Risk areas in Italy
• Phone number Ministry of Health: 1500 (from Italy); [phone] or [phone] (from abroad)

Enquiries on Italian customs:

• Agenzia Dogane
  
• Phone: [phone] (from Italy) or [phone] (from abroad)
• Contact form

France:

Information on coronavirus and travel regulations:

• Coronavirus: Advice for Foreign Nationals in France
• Telephone number: [phone] or [phone]
• Contact form

Enquiries on French customs: 

• Telefon Info Douane : 0 811 20 44 44 (from France); [phone] (from abroad)
• Contact form

United Kingdom:

Information on customs:

• [phone]
• Contact form

Information on entry conditions:

• [phone]
• Contact form

Questions on the current situation 

For enquiries about the disease, the current situation in Switzerland, etc., please contact the Federal Office of Public Health.

www.bag-coronavirus.ch
Infoline Coronavirus: [phone]

Travel recommendations