"AliExpress" orders: "Retained/Held by Customs"

Currently, many people who track goods they have ordered to Switzerland from the online shop "AliExpress" see the shipment status "Retained/Held by Customs".

Contrary to widespread fears, this does not usually mean your package has been seized, it means that it is currently in Swiss Post's standard customs clearance process. This process is carried out by Swiss Post, not by Customs.

We have made AliExpress aware of the misleading wording and requested that they change this.

If you would like to receive more detailed information on your consignment's current status, please contact Swiss Post or "AliExpress" directly. The Federal Customs Administration cannot provide you with any information on a consignment's status.