Customs Information Office

The office answers general queries from private individuals and companies concerning matters such as importing a vehicle, moving to Switzerland, internet shopping, tourist traffic, plants and animals, etc. 

Availability by telephone:
Monday to Friday from 8am to 11.30am and 1.30pm to 5pm

+41 58 467 15 15

By e-mail: FCA contact form

Customs contact centre of other countries

Germany:

Private person:
+49 351 44834-510
Enterprise:
+49 351 44834-520

Austria:

+43 50 233 740
zollinfo@bmf.gv.at

Italy:

+39 06 50241

France:

+33 1 72407850

https://www.ezv.admin.ch/content/ezv/en/home/kontakt/customs-information-office.html