Customs Information Office

If you have questions about visits to Switzerland or entry requirements in general, please contact the State Secretariat for Migration.

If you have any questions about quarantine obligations when arriv-ing from certain areas, please contact the Federal Office of Public Health.

If you have a Customs-related question, please contact our Information Office.

The office answers general queries from private individuals and companies concerning matters such as importing a vehicle, moving to Switzerland, internet shopping, tourist traffic, plants and animals, etc. 

Availability by telephone:
Monday to Friday from 8am to 11.30am and from 1.30pm to 5pm

+41 58 467 15 15

By e-mail: FCA contact form

Customs contact centre of other countries

Germany:

Private person:
+49 351 44834-510
Enterprise:
+49 351 44834-520

Austria:

Italy:

+39 06 50241

France:

+33 1 72407850

https://www.ezv.admin.ch/content/ezv/en/home/kontakt/customs-information-office.html