Customs Information Office

If you have questions about visits to Switzerland or entry requirements in general, please contact the State Secretariat for Migration.

If you have a Customs-related question, please contact our Information Office.

The office answers general queries from private individuals and companies concerning matters such as importing a vehicle, moving to Switzerland, internet shopping, tourist traffic, plants and animals, etc. 

Availability by telephone:
Monday to Friday from 8am to 11.30am and from 1.30pm to 5pm

+41 58 467 15 15

By e-mail: FCA contact form

Customs contact centre of other countries


Private person:
+49 351 44834-510
+49 351 44834-520



+39 06 50241


+33 1 72407850