Contact Private individuals

If you have a question, you can use the search facility on Information in brief to search by topics and keywords.

Information offices by topic - find the right contact person for you

Questions on passports, the carte of identity and visas

Questions on e-dec web (online customs declaration)

Questions on the lump-sum heavy vehicle charge (PSVA) for foreign vehicles such as motorhomes

Questions on Foreign Trade Statistics of Switzerland

Other issues such as vehicle importation, moving to Switzerland, online shopping, cross-border shopping, animals and plants, etc.

Customs contact centre

Switzerland:

+41 58 467 15 15

Germany:

+49 351 44834-510

Austria:

Italy:

800-257428 (from Italy)
+39 06 50241 (from abroad)

France:

0 811 20 44 44 (from France)
+33 1 72407850 (from abroad)

https://www.ezv.admin.ch/content/ezv/en/home/kontakt/contact-private-individuals.html