If you have a question, you can use the search facility on Information in brief to search by topics and keywords.
Information offices by topic - find the right contact person for you
Simple and general questions on merchandise: Customs Information Office
ICT Service Centre
Technical problems with specialist applications and Customs applications: e-dec, e-dec web, NCTS and LSVA. For all other technical problems, please contact your own IT support service.
CSP account and HVF account
Heavy vehicle charges (mileage-related and lump-sum) (not available in English)
Declaration problems, payment reminders, decisions
Emotach appliances technical support (LSVA) (not available in English)
031 372 74 52
Questions on Foreign Trade Statistics of Switzerland
Precious metal control
Questions on services such as official inspections (hallmarking) and precious metal analysis or trade and industrial control
National media service
Information for journalists.