Contact Companies

If you have a question, you can use the search facility on Information in brief to search by topics and keywords.

Information offices by topic - find the right contact person for you

Simple and general questions on merchandise: Customs Information Office

ICT Service Centre
Technical problems with specialist applications and Customs applications: e-dec, e-dec web, NCTS and LSVA. For all other technical problems, please contact your own IT support service.

CSP account and HVF account
Bookkeeping 

Heavy vehicle charges (mileage-related and lump-sum) (not available in English) 
Declaration problems, payment reminders, decisions

Emotach appliances technical support (LSVA) (not available in English)
031 372 74 52

Questions on Foreign Trade Statistics of Switzerland

Precious metal control
Questions on services such as official inspections (hallmarking) and precious metal analysis or trade and industrial control

National media service
Information for journalists.

Customs contact centre

Switzerland:

+41 58 467 15 15

Germany:

+49 351 44834-520

Austria:

+43 50 233 740
zollinfo@bmf.gv.at

Italy:

+39 06 50241

France:

+33 1 72407850

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