Contact CSP

Here you will find the contact details for further questions on the centralised settlement procedure (CSP) of the Federal Customs Administration. Depending on the question or problem, you will be directed to the right contact person.

Your haulage firm or Customs offices Point of contact and contact details

Assessment decision/bordereau is incorrect

Guidance on understanding assessment decisions/bordereaux (Tariff, calculation, etc.)

Your haulage firm or Customs offices  
Invoice is incorrect due to error in the assessment decision/bordereau
  • Request correction from haulage firm
  • Invoice is to be paid
  • Credit will be issued later and automatically offset by the Federal Customs Administration
Correction assessment decision by haulage firm/Customs offices

Provisional customs clearance due to missing documents:

  • Invoice is to be paid
  • Submit documents at a later date
  • Credit will be issued later and automatically offset by the Federal Customs Administration
Enquiries about the procedure and status via carrier/Customs offices according to provisional assessment decision
Transfers to another CSP account Correction by haulage firm

Misuse of your CSP account

Report by means of document copies at the Customs offices
ICT Service Centre
Questions / Problems DocBox DocBox (admin.ch)
Problems access edec Document GUI

Only in D/F/I

ZKV-Zertifikat bestellen und installieren (admin.ch)

ICT Service Centre (admin.ch)

Technical questions on customs client administration (ZKV)

Technical problems downloading decisions/bordereaux

Please note that you only have 90 days to access bordereaux.

ICT Service Centre
Finances Division

CSP account (open, blocked accounts, account closure, etc)

Questions about invoices if the assessment decision/bordereaux are correct

Obtaining invoice copies and open item lists

Methods of payment (payment slip, direct debit, E-billing)

Payments deadlines, repayment agreement

Notify changes of address

Finances Division

Tel.: +41 58 463 76 40
(09:00 - 11:00am/14:00 - 16:00pm)

E-mail: CSP contact form

Postal address: Federal Customs Administration FCA, Finances Division, Taubenstrasse 16, 3003 Bern

Further info

General customs enquiries

FCA Information Office: +41 58 467 15 15

Contact form

https://www.ezv.admin.ch/content/ezv/en/home/information-companies/declaring-goods/centralised-settlement-procedure--csp--of-the-fca/kontakte-zaz.html