Here you will find the contact details for further questions on the centralised settlement procedure (CSP) of the Federal Customs Administration. Depending on the question or problem, you will be directed to the right contact person.
| Your haulage firm or Customs offices | Point of contact and contact details |
|---|---|
Assessment decision/bordereau is incorrect Guidance on understanding assessment decisions/bordereaux (Tariff, calculation, etc.) |
Your haulage firm or Customs offices |
Invoice is incorrect due to error in the assessment decision/bordereau
|
Correction assessment decision by haulage firm/Customs offices |
Provisional customs clearance due to missing documents:
|
Enquiries about the procedure and status via carrier/Customs offices according to provisional assessment decision |
| Transfers to another CSP account | Correction by haulage firm |
Misuse of your CSP account |
Report by means of document copies at the Customs offices |
| ICT Service Centre | |
| Questions / Problems DocBox | DocBox (admin.ch) |
| Problems access edec Document GUI | Only in D/F/I |
Technical questions on customs client administration (ZKV) Technical problems downloading decisions/bordereaux Please note that you only have 90 days to access bordereaux. |
ICT Service Centre |
| Finances Division | |
CSP account (open, blocked accounts, account closure, etc) Questions about invoices if the assessment decision/bordereaux are correct Obtaining invoice copies and open item lists Methods of payment (payment slip, direct debit, E-billing) Payments deadlines, repayment agreement Notify changes of address |
Finances Division Tel.: +41 58 463 76 40 E-mail: CSP contact form Postal address: Federal Customs Administration FCA, Finances Division, Taubenstrasse 16, 3003 Bern |
