Contact CSP

Here you will find the contact details for further questions on the centralised settlement procedure (CSP) of the Federal Office for Customs and Border Security FOCBS. Depending on the question or problem, you will be directed to the right contact person.

Your haulage firm or Customs offices	Point of contact and contact details
Assessment decision/bordereau is incorrect Guidance on understanding assessment decisions/bordereaux (Tariff, calculation, etc.)	Your haulage firm or Customs offices
Invoice is incorrect due to error in the assessment decision/bordereau Request correction from haulage firm Invoice is to be paid Credit will be issued later and automatically offset by the Federal Office for Customs and Border Security	Correction assessment decision by haulage firm/Customs offices
Provisional customs clearance due to missing documents: Invoice is to be paid Submit documents at a later date Credit will be issued later and automatically offset by the Federal Office for Customs and Border Security	Enquiries about the procedure and status via carrier/Customs offices according to provisional assessment decision
Transfers to another CSP account	Correction by haulage firm
Misuse of your CSP account	Report by means of document copies at the Customs offices
Service Desk FOCBS
Questions / Problems Chartera	Chartera Output
Problems access edec Document GUI	Only in D/F/I ZKV-Zertifikat bestellen und installieren Service Desk FOCBS
Technical questions on customs client administration (ZKV) Technical problems downloading decisions/bordereaux Please note that you only have 90 days to access bordereaux.	Service Desk FOCBS
Finances Division
CSP account (open, blocked accounts, account closure, etc) Questions about invoices if the assessment decision/bordereaux are correct Obtaining invoice copies and open item lists Methods of payment (QR-IBAN, direct debit, E-billing) Payments deadlines, repayment agreement Notify changes of address (PDF, 24 kB, 03.01.2022)	Finances Division Tel.: [phone] (08:00 - 11:30am/13:30 - 17:00pm) E-mail: CSP contact form Postal address: Federal Office for Customs and Border Security FOCBS, Finances Division, Taubenstrasse 16, 3003 Bern

Further info

General customs enquiries

FOCBS Information Office: [phone]

Contact form