Customs account in the centralised settlement procedure (CSP) of the Federal Customs Administration

Payments and invoices

To ensure trouble-free use of the CSP account, please note the following points:

Payments, invoices, deadlines

Always pay bills

  • even in the case of an incorrect assessment decision
  • request correction via haulage firm/customs office,
  • credit will be issued later and automatically offset.

Never offset credit yourself.

Respect payment timeframe(s)
Customs 5 days, VAT 60 days, increase securities 30 days.

Methods of payment

Payment slip with reference number (ESR)
Mandatory (customers domiciled in Switzerland)

Never offset credit yourself.

Direct Debit (LSV+)
Account must have sufficient funds

Paperless, simple and secure bill payment.

Responsibilities in case of problems and questions

Depending on the question or problem, you will be directed to the right contact person.

Problems and questions Point of contact and contact details

Assessment decision/bordereau is incorrect

Guidance on understanding assessment decisions/bordereaux (Tariff, calculation, etc.)

Your haulage firm or Customs offices  

Invoice is incorrect due to error in the assessment decision/bordereau

> Request correction from haulage firm
> Pay invoice
> Credit will follow

Correction assessment decision by haulage firm/Customs offices
Transfers to another CSP account Correction by haulage firm

Misuse of your CSP account

Report by means of document copies at the Customs offices

Technical questions on customs client administration (ZKV)

Technical problems downloading decisions/bordereaux

Please note that you only have 90 days to access bordereaux.

ICT Service Centre

CSP account (open, blocked accounts, account closure, etc)

Questions about invoices if the assessment decision/bordereaux are correct

Obtaining invoice copies and open item lists

Methods of payment (payment slip, direct debit, E-billing)

Payments deadlines, repayment agreement

Notify changes of address

Finances Division