"AliExpress" orders

Briefe-Pakete

"AliExpress" orders: "Retained/Held by Customs"

Currently, many people who track goods they have ordered to Switzerland from the online shop "AliExpress" see the shipment status "Retained/Held by Customs". This is due to misleading wording by "AliExpress". Your parcel has not been seized, it is in Swiss Post's standard customs clearance process.

Customs Information Office

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Customs Information Office

Since April 2016, the Federal Customs Administration Information Office has been answering around 150,000 enquiries per year, of which over 130,000 are by telephone. Statistics and experience show that most calls are received after lunch at 1.30pm and in the afternoon just before 5pm.
Our advice: Try calling at a different time of day in order to avoid waiting times.

Fraudulent messages

Focus-Teaser fraudulent messages

Warning against fraudulent messages

Citizens have recently been receiving growing numbers of messages that supposedly originate from the Federal Customs Administration. The Federal Customs Administration is issuing a warning concerning these messages and recommends ignoring them and deleting them. 

Media releases

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Java script is required to display press releases. If you are unable or unwilling to activate Java script you may use the link below to access the Federal Administration News Portal, where you can read the announcements.

To the Federal Administration News Portal

Website assistant homepage

Fast access to information sought

A few clicks will take you to the information you are looking for.

Opening hours Homepage

Opening hours

Not all units provide services for individuals and companies. You can use our list to apply filters and search for the unit that is open at the desired time.

Importation d'un véhicule page d'acceuil

Vehicle importation

If you would like to import a vehicle into Switzerland and have questions on customs matters, you will find all important information here.

News

All

Java script is required to display press releases. If you are unable or unwilling to activate Java script you may use the link below to access the Federal Administration News Portal, where you can read the announcements.

To the Federal Administration News Portal

Moving to Switzerland homepage

Moving to Switzerland

If you would like to move to Switzerland and have questions on customs matters, you will find all important information here.

Importing goods homepage

Importing goods

What can you import into Switzerland personally for private use? How is merchandise imported? What costs can you expect? Are there bans, restrictions or simplifications of customs formalities?

Ordering goods abroad homepage

Ordering goods abroad

You want to order goods abroad? Here you will find information for individuals and companies on online shopping and mail and courier consignments.

Zolltarif Tares Startseite

Specialist announcements

This page contains new items entered for specialists. They provide important information on origin/free trade, the customs tariff, regulations, etc.

Exchange rates Homepage

Exchange rates

The exchange rates enable you to convert foreign currency prices or value details into Swiss francs.

Fachmeldungen Startseite

Tares customs tariff

The Tares customs tariff helps companies estimate the costs for their goods. The web application contains the customs duty rates by tariff number.

Two customers are talking to customs experts at a customs office

Contacts

Individuals: Questions on cross-border shopping, online shopping, moving, vehicle importation, etc.

Companies: Questions on merchandise, technical support, bookkeeping, etc.

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